Refund policy

We offer returns if there’s something wrong with your order, please let us know by contacting us at info@joyriderdesigns.ca. If you’re unsure which size would fit best, check out our sizing charts—we have one for every item listed on our store in the product description section.

Refunds are only offered to customers that receive wrong or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Returned by Customer - Contact Joyrider via email: info@joyriderdesigns.ca before returning any products.

For more info on returns, please read our FAQs.