Shipping policy

Once you've placed an order, you cannot edit order details or cancel it. If you have a shipment issue with your order, contact us at joyriderdesigns@gmail.com within 30 days of the delivery or estimated delivery date. In some cases, we may need to reach out to the shipping carrier directly.

The risk of loss of, damage to and title for Products pass to us upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered.

If carrier tracking indicates that a Product was lost in transit, you can make a written claim for replacement of (or credit to your account for) the lost Product in compliance with Printful’s Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to Printful investigation and sole discretion. Printful cannot guarantee delivery to P.O. boxes.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.